Terms and Conditions
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
THIRD PARTY LINKS
The Services may contain links or references to non-The Velvet Table websites, products, services or other materials or content. This Third-Party Content is provided to you as a convenience and The Velvet Table is not responsible for any Third Party Content or the actions of those that provide or use such Third Party Content. Any Third-Party Content is independent from The Velvet Table and The Velvet Table has no control over the Third Party Content. In addition, a link to any Third-Party Content does not imply that The Velvet Table endorses, approves of or accepts any responsibility for the Third Party Content or its provider, or vice versa.
E-COMMERCE
Our online shop is hosted on Spotify. They provide us with the online e-commerce platform that allows us to sell/rent \our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application.
For more information, you may also want to read the Shopify Terms of Service here or Privacy Statement at https://www.shopify.com/legal/terms and https://www.shopify.com/legal/privacy
MOBILE CHARGES
To the extent you access the Services through a mobile or wireless device, your carrier’s standard charges, data rates and other fees may apply.
SOCIAL MEDIA
Any interaction that you may post through our social media sites such as Instagram, Facebook, Twitter and Pinterest, are publicly viewable outside of the Website domain. You should not use these tools if you do not wish this information to be disclosed. We are not responsible for the information you choose to post in this forum. Each social media site has its own privacy policies which may be more or less protective than our Policy.
The Velvet Table site includes Social Media Features such as the Pinterest Pin button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
SECURITY
We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including Shopify, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
AGE OF CONSENT
Children under the age of majority in your state or province of residence may not use the Services and parents or legal guardians may not agree to these Terms on their behalf. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 13 and 18, you are fully responsible for his or her use of the Services and the rental or purchase of any Products, including all legal liability he or she may incur.
CHANGES TO THIS PRIVACY POLICY
The Velvet Table has the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
CAN MY ORDER BE CANCELED?
All cancellations must be emailed to hello@velvettable.com. Your payment will be refunded as follows:
30 days or more before the event date - 100% refund.
29-8 days before the event date - 50% refund.
7 -1 days before event - 0% refund.
WHAT HAPPENS IF ITEMS ACCIDENTALLY BREAKS WHILE IN MY POSSESSION?
In the event of a damaged item, replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it. Misplaced item, replacement fees are charged at retail value and will be calculated once your order is returned and reconciled. This may take up to 10 days after your event.
WHAT DO I DO IF ANY ITEMS HAVE GONE MISSING?
If you locate any misplaced items, we’d love to offer you a chance to return them. If the items are found within (5) business days, a pick up will be scheduled for collection or you can return them. A delivery fee may apply if the pickup doesn’t coincide with our existing schedule, otherwise, it on us! In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and properly repack all tabletop and decor items. The client accepts all risk for the agree-upon rental period until the items are picked up. If any items are damaged due to weather or unexpected elements, replacement or require costs will be incurred once items are returned and the damage is accessed.
WHAT HAPPENS IF I AM NOT AVAILABLE FOR MY RETURN TIME?
If you return the settings late, a fee of fifty dollars ($50.00) will be charged to the payment card used to rent the settings for every day that you are late. If you have not returned the settings within ten days of the return date, your late return will be considered a non-return we will charge your payment card the maximum late fee outlined in the terms & conditions.
QUESTIONS AND CONTACT INFORMATION
We take your questions and requests for information seriously, and we will use reasonable efforts to respond in a timely manner. However, we cannot guarantee a prompt response in all cases. If you have any questions about the existence of more current information, access, correct, amend or delete any personal information we have about you, register a complaint, please send those questions to hello@velvettable.com or mail us at:
The Velvet Table
124 Bitter Springs, Boerne, TX 78006