INTRODUCTION
WHAT DOES “THE VELVET TABLE” DO?
The Velvet Table knows the importance of ensuring everything is perfect for those intimate dinners. If it is for a romantic dinner or a gathering of family to celebrate, we want to showcase your evening with a special touch. We are tablescape curators and have everything you need to take that particular evening to the next level. Our collections are meticulously designed and thought out to provide the highest quality glassware and flatware and custom-crafted linens.
There are a lot of things to worry about when preparing for that special evening, don’t let the dinner table be one of them. Let us take care of that for you.
HOW DOES THE VELVET TABLE WORK?
Choose one of the curated tablescape collections, select your date, and the number of guests. Receive your box in plenty of time before your event. Unpack, set your table, and then celebrate! Repack everything following directions included when done.
WHAT TYPES OF EVENTS DO YOU HANDLE?
Any small or medium-sized event your heart can imagine! Our tablescapes are a perfect accent for birthdays, bridal showers, rehearsal dinners, baby showers, quinces, sweet sixteens, graduations, holiday dinners … you get the picture! We are here to help make that event extra special to everyone that attends. We do provide linens for larger weddings.
WHAT IF I’M NOT SURE WHAT COLLECTION WOULD BE RIGHT FOR MY EVENT. CAN YOU HELP ME WITH PICKING A SETTING?
Absolutely! We want to make sure the tablescape you select is perfect for your event. If you have any questions about delivery, set up, or how to pack the pieces back together please contact us. We want to make sure the event is as easy and smooth as possible.
CAN I MIX AND MATCH PIECES FROM DIFFERENT COLLECTIONS?
We do not allow for customization between the different collections.
I HAVE SEVERAL TABLES FOR MY PARTY, HOW MANY ITEMS AND ACCENTS WILL I RECEIVE?
Because of the specially sourced and delicate nature of many of our products, we have custom boxes and dividers to help account for and safely transport items to and from your event. The boxes must be filled in order to send them out. Please see below for general guidelines (subject to change) and check the product page for further details:
Dishes: sleeves of 4
Flatware: sleeves of 4
Napkins: stacks of 4
Napkin rings: increments of 4
Glassware: sleeves of 4
Runners: 1
HOW FAR IN ADVANCE SHOULD I RESERVE THE TABLESCAPE?
All products will be subject to availability. Due to inventory limits, we suggest reserving your setting as far into the future as possible. That is not always an option. However, we understand that is not always an option, so your products may be ordered up to seven (7) days ahead of your requested delivery date. For same-day orders, you will have to contact us directly by 10 am to confirm availability and feasibility. Please note that for same-day delivery order, a rush delivery fee may apply.
DELIVERY
WHERE DO YOU DELIVER ORDERS TO?
We currently have a limited area of delivery focusing on Boerne and surrounding San Antonio area. We are always constantly looking to expand, so if your zip code is not listed below, please reach out to us!
Delivery to:
78006
78015
78248
78256
78257
78258
78209
WHEN SHOULD I RECEIVE MY ORDER?
Your order will be delivered to you the day of your event. Pickup will be next day. The standard rental period is 2 days. The day of the event and the day after.
The exceptions here are going to be for Thanksgiving, Christmas and Easter. For these events, your box will be delivered the day prior at no additional charge. The day of will be for us and our families too!
IF I DON’T WANT DELIVERY, CAN I PICK UP THE RENTALS?
Do to the fragile nature of our curated tablescape boxes, The Velvet table will deliver and pick-up items. However, if ordering linens for a wedding or event - we can schedule a meetup and provide you with the delivery. All meetups will be dependent upon scheduling and availability, but we will work with you the best we can to make sure you receive it the easiest way possible.
DO YOU CHARGE A DELIVERY FEE?
There is a scaled delivery fee based on location.
CAN MY ORDER BE MODIFIED?
Yes, you may modify your order up to 48 hours before your scheduled delivery. Please be mindful that all modifications will be subject to availability.
CAN MY ORDER BE CANCELED?
All cancellations must be emailed to hello@velvettable.com. Your payment will be refunded as follows:
30 days or more before the event date - 100% refund.
29-8 days before the event date - 50% refund.
7 -1 days before event - 0% refund.
HOW DO I RETURN MY ORDER?
Make sure you save the boxes and foam pouches when unpacking. Follow instructions provided on how to repack the box. Have the box ready for pick up time.
DAMAGED, BROKEN, AND MISSING ITEMS
WHAT HAPPENS IF ITEMS ACCIDENTALLY BREAKS WHILE IN MY POSSESSION?
In the event of a damaged item, replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it. Misplaced item, replacement fees are charged at retail value and will be calculated once your order is returned and reconciled. This may take up to 10 days after your event.
WHAT DO I DO IF ANY ITEMS HAVE GONE MISSING?
If you locate any misplaced items, we’d love to offer you a chance to return them. If the items are found within (5) business days, a pick up will be scheduled for collection or you can return them. A delivery fee may apply if the pickup doesn’t coincide with our existing schedule, otherwise, it on us!In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and properly repack all tabletop and decor items. The client accepts all risk for the agree-upon rental period until the items are picked up. If any items are damaged due to weather or unexpected elements, replacement or require costs will be incurred once items are returned and the damage is accessed.
WHEN DO I RETURN MY ORDER?
Your rental will be scheduled for pick up the day after the event. You will be provided a pickup time in your confirmation. If your return date falls on a Holiday, it will be scheduled for the next business day.
WHAT HAPPENS IF I AM NOT AVAILABLE FOR MY RETURN TIME?
If you return the settings late, a fee of fifty dollars ($50.00) will be charged to the payment card used to rent the settings for every day that you are late. If you have not returned the settings within ten days of the return date, your late return will be considered a non-return we will charge your payment card the maximum late fee outlined in the terms & conditions.
CAN I SEE THE COLLECTIONS IN PERSON BEFORE RENTING?
We do not currently have a showroom (YET!); however, on limited bases and with enough heads up, we can provide a virtual showing of a table.
CAN I EXTEND MY RENTAL?
Absolutely, however, it is subject to product availability. If there is another order booked, we will have to give priority to that order. If you wish to extend your rental period, contact The Velvet Table by phone to check availability.
The price to be charged shall be determined at the discretion of The Velvet Table, analyzing each particular case and days requested.
DO I HAVE TO WASH THE DISHES AFTER MY EVENT?
Our collctitons require special care when cleaning, so please don't worry about washing them for us. Once the party is over, all we ask is for you to scrape your plates and drain any liquids from the glasses. Then place items back into their protective pouches, and designated boxes.
WHEN WILL MY CREDIT CARD BE CHARGED FOR MY RENTAL?
Immediately upon purchase.
WHAT KINDS OF PAYMENT DO YOU ACCEPT?
All major credit cards and PayPal are accepted.
